At U.S. Cellular, we're not just in the business of connecting calls; we're in the business of connecting people. We believe pride and respect aren't just words; they're words to live by. And we believe the most important thing about your phone is the person on the other end, and we'll work harder than anyone to keep you connected to them. This is U.S. Cellular and we believe in something better.

Responsibilities
• Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.
• Respond to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services.
• Work with customers who indicate a desire to disconnect and perform retention activities to save that customer.
• Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping of equipment, and completing the repair cycle.
• Update customer account after every customer interaction.
• Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
• Responsible for opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Assist with inventory counts as needed.
• Assist in maintaining store appearance and individual work area according to the retail store standards.
• Receive and process all payments according to standard procedures.
• Attend all required U.S. Cellular training programs and meetings.
• Assist with all functions within a retail store by complying with U.S. Cellular policies and procedures.
• Assist in other tasks, duties, or projects as assigned by management.

Compensation and benefits

$9.88-$10.50/hr+ Commission with full benefits from day one

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