Overall accountability: Ensure ongoing development and maintenance of Reseller Online stores for the Channel Sales team. Execution of program based initiatives deployed through these institutional stores.

Responsibilities:
Single point of contact for store set up, facilitating and implementing store discount requests, store support issues, new account set up, customer specific product management, and store readiness.

Single point of contact for communicating and escalating store issues and providing resolution to the teams.
Liaison with the world wide Apple Online Store team resource and participation in the readiness deployment activities.

Identify process improvements and present them to management with recommendations and alternatives.


Education: BS/MS and 5 + years of work experience in a hi-tech company
Language: Bi-lingual - English and Spanish - fluency in English and Spanish. Ability to communicate, read/write in Spanish to support localized content on the store. This is a critical requirement for this position.
Prior experience and an extensive understanding of online stores and e-commerce is a must.
Knowledge of e-business market place strategies, technologies & methodologies is essential.
Excellent debugging and troubleshooting skills
Ability to diagnose support issues and define solutions
Ability to identify opportunities to enhance store performance.
Strong self starter, with leadership skills to effectively manage customer/store issues
Strong QA skills required to test catalog updates & bug fix verification.
Strong written & verbal communication skills
Ability to work with disparate groups with different goals and accountabilities.

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