Who We Are:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide.

The hospitality industry is unique in that it requires commitment 24 hours a day, 7 days a week, 365 days a year with one goal in mind: giving the guests WHATEVER they desire to achieve the best possible service in the most caring and courteous manner so they will want to come back for more!

At Royal Palms Resort and Spa we realize that the quality of service is directly related to the quality of our employees. The most important quality you can possess is this Whatever It Takes! attitude, reflected in our Great Expectations...Legendary Service standards. It is also the foundation for our philosophy towards EMPOWERMENT.

We take service to the next level at Royal Palms and throughout the Destination Hotels & Resorts portfolio with what we fondly call "CUSTOMER INTIMACY." This program is an extension of our property's own mission statement and service standards, and is a key element in providing our discerning guests with that personalized touch which is the cornerstone to relationship building and having guests want to return to what they feel is a "home away from home".

A final thought regarding Royal Palms guest service; consider yourself a CARETAKER of the estate. Ensuring that our guests and visitors feel at home, personalizing their experience in any way imaginable, anticipating their every need, taking care of the property and equipment, and working together, as a TEAM and as a family, creates a guest and work experience like no other. Taking care of the guests and each other is what Royal Palms is truly all about. It is our "Whatever It Takes!" attitude, Great Expectations...Legendary Service standards and Customer Intimacy essentials that set us apart from our competition. It is why we are recognized as a leader in our industry.

Associate Director of Catering & Conference Services (open due to internal promotion!)

Manages Catering Sales, Conference Services and Destination Services for Royal Palms Resort and Spa. Activities are monitored through marketing, sales and operations of each event, client satisfaction, management of staff and communication to key/critical departments to ensure proper support.

DUTIES AND RESPONSIBILITIES
Overall direction and evaluation of Catering,CS and Destination Services Managers and support staff.
Direct staffing and training of all Catering, CS and DS staff.
Develop a detailed marketing plan for Catering to adhere to its execution and revenue goals.
Coordinate electronic filing system through Delphi and ensure proper usage.
Forecast revenue, upsell and solicit for new business relationships.
Maintain involvement in community organizations.
Position Requirements:
3 to 4 Years in a luxury resort setting environment.
Will work with all departments from Sales, Front Office, Accounting and Housekeeping, including a great
deal of time with the various Food and Beverage Departments.
NetDelphi windows version 9.0. Springer Miller property management system. Banquet Pro for tracking internal banquet revenue.
Ability to read, analyze and interpret financial reports and legal documents.
Ability to respond to general inquiries, generate new revenue, maintain existing social clientele while creating and supporting sales & marketing strategies.
Excellent leadership abilities (team of 5 managers and 3 administrative support staff), conflict resolution skills and overall food & beverage knowledge.
Promote a collaborative and motivating working environment. Additionally, the ability to communicate clearly, collect data, establish facts and draw valid conclusions.

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