Position Purpose:
Co-Manage aircraft visits along with Service Team Manager from Pre-planning to post service follow-up.

Principal Duties and Responsibilities:


Essential Functions:
1) Maintain direct contact with the customers beginning thirty (30) days prior to arrival or as soon as the schedule is finalized (if less than thirty days). Coordinate maintenance needs and review upcoming work scope prior to aircraft arrival. Plans visits to ensure parts, engineering drawings, CMP packages, Back Shop Support, etc. are ready in a timely manner. Works with Credit department to ensure customer credit line is established and coordinate induction invoice (prior to arrival) with Accounts receivable.

2) Brief Service Team Manager of work scope 2 weeks prior to aircraft arrival. Confirm aircraft input date 72 hours prior to arrival. At arrival conducts initial meeting to introduce customer to the Service Center Team responsible for aircraft work at arrival.

3) Gathers all Completions Exceptions documents to ensure the Outstanding work owed is planned and executed properly both in material and manpower.

4) Maintains daily invoice audits (Labor Forecast Summary report given daily to the STM) to assist him in monitoring job performance and parts procurement is facilitated properly.

5) Provides request for Vendor services i.e.: (cleaning of aircraft) to business office and continuously monitors material charges to ensure proper Posting definition is accurate.

6) Facilitates all on ongoing warranty considerations both internally and externally, Issue credits as required. Support query reports daily as required and reports forecast to Finance Department both daily/weekly.

7) Prepare mid-point invoice and reviews with Customer during visit. Also prepare final invoice and reviews Preliminary Final Invoice before Customer departure to hear any concerns surrounding the invoice. Runs query report to ensure Materials that are not used for jobs are returned to stock and Cores are returned within 24 Hours from receipt of replacement units.

8) Follow up with customer after departure to receive feedback on service visit via Customer Survey. During follow up call ensure there are no invoice issues, and also identifies expected receipt date for payment of invoice, notifies Accounts Receivable of expectation for payment.

Additional Functions:
Performs other duties as assigned.

Other Requirements:
1) Must be computer literate and use necessary software (Microsoft Word & Excel are required and Project is preferred).

2) Must have demonstrated leadership ability.

3) Must possess excellent interpersonal skills and good verbal and written communication skills.

Unique Skills Required:
Excellent written, verbal communications skills required. Must be very computer literate; Corridor experience a plus.

Experience/Education Required:
- Three (3) years of Project Leadership or Project Management experience to include two (2) years of Aviation experience or a Combination of both.
- See Other Requirements in Job Description.Associates Degree in aviation science or a related aviation field or an equivalent combination of education and experience.

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